Sometimes the best way to learn is through others’ experiences. At RizePoint Engage 2018, we embraced this idea and put together a customer panel that detailed how three companies use RizePoint’s system to uniquely benefit and streamline their business.
Each customer has different needs for their development, but RizePoint is flexible and robust enough to cover the needs within the food service, retail, and hospitality industries. A few exciting use examples cropped up during the panel that showed how RizePoint helped with hurricane damage recovery, world-wide company management, and new business development. Here are the takeaways from each panelist.
Joe Ventimiglia
Operations and Service Manager at Checkers and Rally’s
Checker and Rally’s uses RizePoint in many major parts of the business, from HR and marketing to growth construction and training. Joe said that he might not always understand the nuances of every role in the company, which makes it difficult to create forms for other departments. However, RizePoint provides performance visibility so he can ask the right questions to improve quality management throughout the organization.
When Hurricane Irma hit Florida in 2017, it closed down 139 Checker and Rally’s locations. RizePoint’s ability to complete audits offline helped the company perform assessments quickly then upload them later for evaluation. This speed and accuracy ensured that all 139 stores reopened within a single week of original closure. Checkers and Rally’s also used RizePoint to assess damages when Hurricane Harvey hit Texas, which caused $125 billion in damages throughout the state.
Julie Baldwin
Head of Global Brand Standards Function for InterContinental Hotels Group (IHG)
IHG uses RizePoint as a form-building tool and to monitor standards, conditions, and safety with regular internal audits. With 5,273 hotels and 350,000 people working for IHG throughout the world, roll-up reporting through RizePoint is critical for the business. Access to updated and accurate data is invaluable when making decisions that affect hotels in 100 different countries.
The ability to change configurations for forms and feedback reports for every department helps IHG cater to the unique language and needs of each department. It’s essentially a creative way to use the same data to benefit each affected department, and this creative use contributes to the overall health of and communication in the business.
Debbie Langolf
Director of Audit and Compliance at Atrium Hospitality
Atrium Hospitality is a relatively new hotel management company, and RizePoint’s auditing aspects and form-building capabilities has helped Atrium thoughtfully build effective policies and processes as the company develops. They even use RizePoint to create meeting agendas and to take and distribute meeting minutes. This helps them communicate the same information quickly and eliminate any surprises to stakeholders in each department.
As Atrium grows, they are using their gathered data to think more strategically about the future of the company and look for more opportunities to expand. RizePoint’s automation helps them follow through on department and company goals.