Creating Guest Experiences That Shine with RizePoint®

Guest Experience and Quality Executive

Director of Quality and Compliance

Quality and Operations Manager

Auditor

Guest Experience and Quality Executive

Don’t get buried under a mountain of big data. Get complete visibility into your global hotel operations, and the business intelligence to identify information that matters. RizePoint lets your teams gather data on operations, and gives you effortless reporting on operations and quality at the core of your business performance. Then use that data to make decisions about business strategy that drives revenue by improving efficiency, guest experience, and safety.

Director of Quality and Compliance

Give your team the tools they need to evaluate, correct, and monitor standards and regulations in every hotel and resort. By ensuring consistency and quality across your properties, you manage threats to your brand reputation while driving guest loyalty. RizePoint’s management and mobile evaluation platform helps you adhere to brand standards perfectly in the competitive hospitality industry.

Quality and Operations Manager

Stop the quality and ops management juggling act. RizePoint’s cloud-based management console gives you the tools to manage efficient, accurate evaluations at every hotel or resort property. Simply push updated schedules and forms to assessors through their mobile inspection app. And corrective actions or last-minute reports are no problem with RizePoint’s intuitive platform that lets you automate corrections and create ad-hoc reports as fast as you can type.

Auditor

RizePoint Mobile Auditor® makes you an efficiency master. There’s never enough time when you’re in the field, and if it can go wrong, it will go wrong. With RizePoint, there’s no late-night data entry, or bulky binders to carry. You gather the details you need on a phone or tablet, work offline when connections are a problem, upload your results easily, and highlight critical details for quick correction.

System Features

Mobile app for site inspections

Mobile Auditor streamlines remote location assessments for inspectors and managers. Teams see immediate assessment results in the cloud-based RizePoint Management Console, replacing long, manual upload processes.

  • Capture data easily using powerful forms, with navigation that leads auditors through the process.
  • Offline availability frees inspectors from connection concerns.
  • Attach short videos, upload files, and mark-up photos to highlight important audit details.
  • Communicate details on non-compliant findings through comment features such as free form, pre-defined or auditor-configured comment fields.
  • Start audits with just one click when you use RizePoint to schedule your inspections.

Start audits with just one click when you use RizePoint to schedule your inspections.

Act quickly to correct issues before they become costly liabilities

Action plans are automatically created for any item marked out of compliance during a Mobile Auditor on-site assessment. Within RizePoint, you can use rules to trigger action plan tasks, establish due dates, send notifications, create alerts, issue reminders, and monitor task completion.

Turn audit results into a reporting powerhouse

With RizePoint, audit data is brought to life with dynamic visual reporting and dashboards for key analysis.

  • Management Dashboards
    RizePoint Management Dashboards put the data you need most at your fingertips, visually highlighting important information. View top-level details and drill down to specific information using any of the available standard dashboard options.
  • Search-Driven Analytics
    When reporting needs go beyond standard dashboards, you can now get answers as fast as you can type. Create ad-hoc reports with Search-Driven Analytics (SDA), powered by search engine technologies that give you answers and insights that matter. With SDA, you can analyze the many details of your quality performance activities—ask questions, analyze data, and build pinboards—in seconds. See data in new ways, tell a story with impact, and provide increased visibility for your stakeholders by including this optional RizePoint add-on in your operations.

Schedule assessments with ease

You’ll appreciate how easy it is to schedule evaluations using RizePoint. Create and view schedules with ease in the cloud-based RizePoint Management Console.

Provide complete visibility throughout the entire organization

Provide a single-pane-of-glass view into company-wide operations. With RizePoint, you have visibility and transparency at all levels of the business paired with automated notifications and reporting subscription options to keep stakeholders informed. Standardized templates, email alerts, push-notifications, and report communications make it easy to manage, monitor, and communicate compliance progress.

Protect sensitive data

Sensitive standards manuals, audit results, and compliance reporting must always remain secure and confidential. Encryption, single sign-on functionality using network logins, and individual access rights protect your data at every stage.

  • Service Organization Controls Type II (SOC 2) compliant datacenter
  • SSAE 16 Type II certified production infrastructure hosting center
  • Hybrid tenancy data architecture for data partitioning
  • Administrative, physical, and technical safeguards protect network and systems

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