When it comes to knowing if a product or service is effective, I look to the numbers. I want to know specific ROI from current data. It doesn’t surprise me, then, when customers who purchase RizePoint’s business performance software want the same thing. The nature of RizePoint’s software makes it easy to create ROI reports. The platform tracks data in real time, compiles reports for you, and keeps all data in a centralized hub of information, which can be accessed anytime to make the most-informed decisions to improve company operations.
Consider the following case study for one of our clients, a food service provider. A customer of ours since 2009, this company bought our software with one main goal in mind — to significantly reduce the number of non-compliant items reported in their audits. Let’s see what the numbers have to say:
This graph shows the percentage of items that were non-compliant dropped by about 10 percent in the first 18 months. It continued to decrease by about 1.5 percent annually through 2014. This drop has been consistent across the major compliance categories: Food Quality, Food Safety and Cleanliness.
Expanding Influence
A statistician could point out that the drop in this company’s reported non-compliance issues could be attributed to a drop in the number of audits performed. Let’s turn to the data:
As we can see from this graph, this company has significantly expanded its internal auditing. They went from an average of 300,000 questions asked annually and 3,000 audits performed to about 600,000 questions and 7,000 audits, respectively. This increase in use, combined with other features of the software, enable us to directly correlate their improved compliance and safety scores with their use of RizePoint’s technology.
Taking the Time
When this company first started with RizePoint, they were using an auditing process that took six hours to complete. That’s a very long time to have an auditor in a restaurant, as it shifts the restaurant manager’s focus away from helping and training his or her staff. Also, it limits the amount of audits that can be performed across the enterprise. Let’s see how RizePoint’s mobile auditing software helped this company in this respect:
In this graph, the time to complete audits has clearly progressively decreased over the years — from an average of six hours to an average of four. Using RizePoint’s mobile platform enables auditors and managers to complete and upload their evaluations instantly, significantly decreasing the time required. The software also provides managers with automated alerts about deadlines for audits and corrective action, driving the improvements we saw in the first graph.
If you’re a numbers person like me, it’s apparent RizePoint’s technology helped this company meet its operational goals. And we all know that meeting operational goals are crucial to any organization’s bottom line.