The tech and real estate industries have experienced massive layoffs recently, with Alphabet, Spotify, Twitter, Meta, RedFin, and Zillow downsizing significantly. As a result, many people who moved away from the hospitality sector to pursue other jobs are coming back.
With the expected new influx of employees, hospitality brands will need to build (and reinforce) solid, habitual cultures of excellence. Here are six tips to do this:
Amplify Training Efforts
Brands must prioritize safety and quality protocols, elevate training, build cultures of excellence, and simplify processes, making them crisper and cleaner. Invest in training programs so your employees will better understand (and meet) your expectations for excellence. Use tech tools to conduct training efforts, provide updates, and reinforce knowledge.
Prioritize Safety, Quality, and Accuracy
Implement modern, scalable, integrated technologies to increase safety, quality, accuracy, and compliance. Doing so will also boost other key metrics, including revenue, customer loyalty, etc. When you spot noncompliance issues, tech tools can help identify if you have a problematic employee or more widespread problems at a specific location (or locations). Based on this data, you can take corrective actions, such as increasing training, adjusting processes, etc.
Audit Differently
Increasingly, brands are combining traditional, in-person third-party inspections with remote auditing and self-assessments for a variety of valuable benefits. For instance, remote audits are collaborative, with employees working closely with auditors to inspect, spot infractions and take corrective actions. Self-inspections mean more frequent, cost-effective assessments for safer facilities and continuous improvement.
Boost Diversity
As the labor shortage eases, remain intentional and deliberate in your efforts to increase diversity. Diverse teams boost key metrics, including revenue, and will bring fresh ideas, perspectives, approaches, and solutions to your company. Plus, it’s the right thing to do.