The restaurant industry is experiencing an unprecedented “perfect storm,” with another COVID-19 surge, staff shortages, and customers demanding more transparency around safety and quality. Restaurants may have been closed during the pandemic or running with a skeleton crew, and now they’re trying to ramp up with more customers, fewer employees, and new regulations, procedures, and checklists. It feels like building a bike while trying to ride it simultaneously. Therefore, any tools that bring consistency and quality assurance are essential to operations teams, who need solutions to get everyone aligned around quality assurance and standards.
Restaurants are trying to recruit, hire, and train new employees, implement new SOPs, keep up with city, state, and national regulatory agencies and ever-evolving pandemic information—while also running their business and keeping everyone safe. It’s stressful and overwhelming for many.
Restaurants navigating this difficult time would be wise to: