It’s hard to overstate the impact of COVID-19. Seemingly overnight, businesses across industries have had to adapt to fluctuating work practices, diminishing sales, and volatile markets. The truth is, “business as usual” no longer exists. Like it or not, now is the time to adjust to our new normal. And finding effective COVID-19 solutions is the first step.
Your job is more crucial to the success of your company than ever before. In the coming months, you’ll likely be expected to implement new safety protocols and foster an intensified safety culture. Quality management software (QMS) can help you make that happen.
Below, you’ll find three key benefits of leveraging QMS to manage your quality program, during the pandemic and beyond.
Benefit #1: Build a Consistent Safety Culture
Quality management doesn’t take place in a vacuum. To effectively do your job, you need to manage stakeholders both inside and outside of your company’s walls. Without their buy-in, you’re unlikely to make progress.
Stakeholders are equally important when fostering a safety culture. But without the right tools, it’s painstaking work. From establishing new protocols to delivering consistent messaging, you’re stuck doing everything manually, which eats up your time.
Quality management software (QMS) makes it simple to roll out new policies and guidelines across your company and all store locations, ensuring no stakeholders are missed. Plus, centralized documentation that’s readily available to your suppliers helps extend your safety culture outside your walls. It also ensures your messaging is consistent from stakeholder to stakeholder, which strengthens your safety culture.
Benefit #2: Put Customer Health & Safety First
Every industry is affected by COVID-19, but those that rely on in-person contact with their customers are especially vulnerable. If you work for a restaurant or hotel, for example, you’ll need to increase your sanitation efforts and demonstrate your commitment to customer safety to rebuild their confidence.
Quality management software (QMS) can help you organize and build a quality management system that highlights customer health and safety. It allows you to prepare for new standards in quality, safety, and compliance, and seamlessly communicate changing protocols across multiple stakeholders and locations. Informed and empowered employees go a long way toward boosting customer confidence.
Benefit #3: Assess, Monitor & Report on Quality
Our new reality is sure to bring an uptick in assessments, inspections, and audits. Combined with your existing workload, this will make it impossible to use spreadsheets to manually track quality concerns.
Quality management software (QMS) can help you succeed. Not only can you monitor quality through centralized, standardized, and easy-to-run reports, but you can conduct remote audits across every location of your business. Plus, you can gain access to useful tools like COVID-19 audit checklists built by industry experts.
Looking for an auditing and quality management solution for your business? See how RizePoint empowers you to track, verify, and scale all your quality and safety programs.