RizePoint Public Relations
SALT LAKE CITY, Feb. 20, 2020 — RizePoint, a provider of quality management software solutions designed to help food, retail, hospitality, and third-party auditing companies untangle the complexity of the compliance process, today announced the appointment of Sue Caniglia to its executive leadership team as director of customer success.
“It’s important that we understand our customers’ needs, expectations, and goals upfront to ensure that our solutions and services help them attain their compliance and business goals sooner,” said Dean Wiltse, CEO of RizePoint. “I’m confident Sue will proactively seek new ways to create positive customer experiences.”
Caniglia joined RizePoint (formerly known as Steton) in 2003. Over the years, she has been recognized by colleagues and customers alike for her problem-solving expertise, forward-thinking capabilities, and passion for building customer relationships. Her career at RizePoint has included the roles of Product Manager, Project Manager, and Director over Customer Service and Account Management. As Director of Customer Success, Caniglia will be responsible for leading and inspiring the customer success organization (Project Management, Customer Support, and Administration) in all aspects of their work, all while cultivating outstanding customer loyalty. She will also work closely with product development.
“I’m honored to lead a team of committed professionals who are working tirelessly to address our customers’ evolving needs,” said Caniglia. “Seeing customers benefit from their partnership with RizePoint is very rewarding.”
A food industry veteran, Caniglia worked for ConAgra Foods for 16 years prior to joining RizePoint.
She graduated from the University of Nebraska at Omaha with a major in marketing and a minor in information technology.
RizePoint offers a software solution that helps companies keep brand promises through their quality, safety, and compliance efforts. Customers gather better data, see necessary actions earlier, and act faster to correct issues before they become costly liabilities. The company serves the foodservice, hospitality, and retail industries with a robust mobile auditing tool and a cloud-based platform that automates quality management systems and supplier quality management programs. RizePoint is headquartered in Salt Lake City, Utah. For more information, visit Updated