At some point, every successful food service and retail organization gets to a point where the customer experience that led to their growth becomes harder to maintain because of that growth. So, they turn to quality experience management software solutions for gathering audit data, ensuring regulation compliance, and consistently delivering the highest customer experience at every location. It’s not hard to see the many reasons this kind of solution is needed; however, finding the right solution to meet your business’ needs and protect your customers and brand can be daunting.

That’s why RizePoint recently commissioned an independent research report to better understand how and why companies are deploying quality experience management software, and what features are most important to them. The report, written by industry analyst firm ITIC, highlights the $1.2 billion emerging industry of analytics and business intelligence software solutions. Most of the approximately 100 vendors in the industry have been in business for five years or less.

According to the report, “quality experience management software is revolutionizing how businesses with distributed operations are governed. Quality experience now dictates the need to sift, sort, organize and make sense of it all to drive tangible outcomes that result in greater operational efficiencies, ensure compliance and mitigate risk. All of these things contribute to maintaining the integrity of the corporate brand.”

ITIC found that corporations of all sizes are adopting quality management experience software to:

• Improve daily operational efficiencies
• Mitigate risk by ensuring compliance
• Streamline operations to lower total cost of ownership (TCO) and accelerate return on investment (ROI)
• Improve customer satisfaction
• Gain competitive advantage
• Make tactical and strategic plans to drive future business decisions/goals

The report found that quality experience management solutions with built-in business intelligence, rather than a stand-alone checklist app, are leading the industry. Further, the top providers in this space have automated corrective action. RizePoint was the chosen leader because of its unique combination of a mobile app, built-in BI, and automated corrective action. The report concluded that “with 20 years’ experience in analytics, auditing, and BI software for a wide range of industries, RizePoint encounters only a handful of challengers whose products deliver comparable breadth and depth of functionality critical for operations teams.”