“By using RizePoint for our in-store audits, we’ve simplified and improved our process for identifying performance gaps. As a result of our improved quality, our store sales have improved.”
Wendy’s International, Inc. founder Dave Thomas once said, “You earn your reputation by the things you do every day.” After opening the first Wendy’s Old Fashioned Hamburgers restaurant in Columbus, Ohio, in 1969, he created and instilled a corporate culture keeping Wendy’s reputation synonymous with quality.
Today, Wendy’s management team continues to drive that same culture. When Joe Turner, CEO of First Sun Management Corp., became a Wendy’s franchisee 30 years ago, his mission was to deliver customer satisfaction the way Dave Thomas did.
As a result, his business has grown into one of Wendy’s largest franchisee groups, managing 47 Wendy’s stores across 4 southeastern states.
Wendy’s quality assurance managers rely on in-store audits to provide insights on food safety, quality issues, and education needs. Management and staff must be committed to doing things right every day to ensure the food safety and quality of every item served—the very reputation they’re responsible to maintain.
In 2001, Wendy’s International streamlined store-level programs to gain efficiencies and improve evaluations. Their Quality Service and Cleanliness (QSC) program had been conducted for years, and they chose to restructure the program electronically, using RizePoint for its data collection and audit management software.
Seeing efficiencies at the corporate level, Joe Turner decided to test RizePoint for store-level assessments. Right away he noticed significant time savings. Traditionally, audits were done manually. On the days of the in-store audits, inspectors would collect their paper forms, audit questionnaires, and reference sheets. Each audit would last about 4 hours, with the auditor handwriting all the notes and results on the forms.
An additional 2-4 hours of data entry and report creation would follow. By using RizePoint in place of the traditional paper-based system, all the necessary audit forms, questionnaires, and reference materials are available on their mobile device. When the data is input electronically and saved, the audit is complete—there is no need for additional data-entry or report creation.
“We get better metrics and insights through its reports and dashboards than we did with previous processes,” said Turner, “It helps us save time—which saves money. It also helps us identify and make improvements quicker.”
All the data collected by the in-store audits is available to Wendy’s International management team. They can access any store’s data at any time, and review it immediately. This helps give corporate managers the immediate performance picture they need, without having to go through several steps/individuals at the store level.
RizePoint’s mobile and cloud-based architecture is highly customizable to address a wide range of needs and industries. Turner emphasizes, “RizePoint’s ease of use allows for accurate, timely intelligence gathering, which would help any organization improve operational quality and ultimately improve revenue and profitability.”
RizePoint is the global leader in Quality Experience Management SaaS solutions. RizePoint software creates a hub of valuable compliance information to align organizational focus on brand protection. Dedicated to helping our customers deliver a positive brand experience, RizePoint users conduct millions of audits every year, totaling over 300 million questions answered annually. Considered the industry standard for food service, hospitality, and retail, RizePoint is headquartered in Salt Lake City, Utah.
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