RizePoint + IHOP

IHOP Case Study

Download the case study

Let’s Talk               Download Case Study
Ihop LOGO

Company Type

Restaurant  

 

Challenges

  • Gathering Data
  • Analyzing Data 
  • Using Data

 

Company Standards

For 55 years, the IHOP family restaurant chain has served its world famous pancakes to guests in an
affordable, everyday-dining experience. The famous brand began with the first International House of
Pancakes restaurant in 1958 in Toluca Lake, a suburb of Los Angeles. With over 1,500 locations today,
IHOP has become one of the most famous brands in America. Landmark Restaurant Group, an IHOP
Franchisee Company, works hard to deliver the same quality product and service from that initial
start-up

“All the audit forms are included in RizePoint, and the operator can
complete the audit paper-free, which saves them a lot of prep time. Once
the audit is complete, the data is already captured — meaning no manual
data entry! Our managers were thrilled. I would recommend RizePoint
to any franchisee. It has helped us improve operations, and based on my
experience I know it would be an essential tool for other organizations too.”

Chris Belmont
Director of Operations

Operational Challenges

Landmark’s regional managers had a process for conducting regular audits, which included printing
multiple forms, compiling them into a large clipboard or binder, and then conducting an audit (completing all the forms and questionnaires). The process took 2-3 hours, on average. Once complete, the manager spent another 1-2 hours typing and manually entering the results, notes, and relevant photos from
the audit, creating reports and sending them to appropriate management. It was then up to the management team to determine how to use the data to impact operations and increase same-store sales.
On top of that, management needed to ensure their regional managers and operators were conducting
all of their required audits and that corrective actions were completed and resolved.
It goes without saying that this process was incredibly time consuming, yet critical to the business.
Managers were becoming slammed with data, as were their corporate administrative assistants. As a
result, Landmark looked to RizePoint as a solution to simplify the process, help manage the data, and
save time and resources

Time and cost savings

After implementing RizePoint, Landmark began to see immediate timesavings. They have found that spending less time conducting and processing audits gives their managers more time to coach their staff, manage processes, and ensure corrective action plans and maintenance requirements are met. Those activities not only impact their customer experience, but same store sales as well—a critical component.

Better use of data

Data is centrally located on RizePoint’s cloud-based application, giving users real-time access to
operational visibility. In addition to overseeing the quality and compliance processes for their stores, Landmark has found a way to utilize data for additional operational gain. Owning each of their stores requires regular maintenance, and they’ve created a process for managing facilities tasks and communicating those with the appropriate personnel for completion. Landmark has also been able to use RizePoint as an effective HR tool. With data easily accessible, they are able to see what employees seeking a pay raise have done in terms of saving the company money to help justify an advancement. In some cases they have been able to use RizePoint to conduct disciplinary
action as well.

Empowering you to build a high performance organization

RizePoint is the global leader in software solutions that proactively safeguard enterprise compliance—for both internally-imposed standards and externally-imposed regulations. RizePoint software is purpose-built to clearly align and unify field teams, regional management, and executive leadership around the organization’s compliance performance. Our customers gather better data, see necessary actions earlier, and act faster to correct issues before they become costly liabilities. Considered the industry standard for food service, hospitality, and retail, RizePoint mobile and cloud-based
solutions serve nearly 2 million audits with 200 million questions answered annually.

RizePoint is the global leader in Quality Experience Management SaaS solutions. RizePoint software creates a hub of valuable compliance information to align organizational focus on brand protection. Dedicated to helping our customers deliver a positive brand experience, RizePoint users conduct millions audits every year, totaling over 300 million questions answered annually. Considered the industry standard for food service, hospitality, and retail, RizePoint is headquartered in Salt Lake City, Utah.

RizePoint By The Numbers

Total Questions All Time

Total Questions Per Year

Total Audits Per Year

Number of Customer Facilities & Suppliers In RizePoint

Total Users

Proven! Powerful Quality Platform & Auditing App