“Prior to using RizePoint there wasn’t an application that could support the global nature of IHG. With RizePoint’s ability to be configured on the fly, IHG is able to stay on a single platform across the globe while still accounting for regional differences.”

Tony Nelson
Manager, Product Management for IHG


IHG Hotel Room

BACKGROUND

With a broad portfolio of 4,800 hotels in nearly 100 countries, the InterContinental Hotels Group is one of the largest hospitality providers in the world. The company bought RizePoint to help them manage the vast undertaking of regularly auditing each of their locations. This includes internal auditing, third party auditing and self-assessment of well-known hotel brands like Hauluxe, Crowne Plaza, Hotel Indigo, Holiday Inn, Staybridge Suites and Candlewood Suites. As part of the auditing process, RizePoint software helps IHG ensure global brand consistency, safety and security compliance and fast and accurate communication with its many corporate partners.

OVERVIEW

With RizePoint’s auditing platform, IHG is able to quickly address the enormous challenge of maintaining global consistency between its hotel franchises while still accommodating differences in regional compliance requirements. For example, in the U.S. certain safety concerns in hotels must be addressed within a month’s time in order to avoid penalties, while the same hotels in China have a much more lenient requirement of four months. These differences have to be accounted for in each audit so that hotel performance is measured accurately. RizePoint software allows IHG to use a single platform with unique regional settings to help auditors conduct audits based on the correct standards, creating a more accurate and efficient evaluation. The software also enables IHG to make data available to corporate users immediately after an audit is completed, making it much easier to measure and compare performance regionally as well as across the organization.

For example, in recent years, law enforcement discovered a security breach at a lock manufacturer that supplied door locks to thousands of the world’s hotel chains. Instructions on how to bypass a hotel room door lock spread quickly on the Internet, threatening the safety and security of hotel guests and risking the reputation of hotel chains that used these particular locks. Recognizing the potential damage from this issue, IHG put RizePoint Software into action, conducting audits to determine which of its hotels were impacted and providing mandates to change lock manufacturers immediately. Because of RizePoint’s speed and efficiency, IHG was able to resolve a serious threat to its business rapidly and without incident.

EMPOWERING YOU TO BUILD A HIGH PERFORMANCE ORGANIZATION

RizePoint is the global leader in Quality Experience Management SaaS solutions. RizePoint software creates a hub of valuable compliance information to align organizational focus on brand protection. Dedicated to helping our customers deliver a positive brand experience, RizePoint serves more than 2 million audits with 300 million questions answered annually. Considered the industry standard for food service, hospitality, and retail, RizePoint is headquartered in Salt Lake City, Utah.

IHG By the Numbers

4,800

Hotels

100

Countries

Users

1.7

Billion

Revenue

28,000

Employees

766,000

Rooms