Quality and compliance management programs require a variety of tools: pen and paper, excel, checklists, PDFs, emails, fax machines, and more. If your auditing team is still using any of these methods for your quality assurance programs, you are losing money. You can run the exact numbers using our ROI calculator, but it’s safe to say that switching from a manual audit process to a mobile- and cloud-based solution will save your team time, energy, and money, while also improving your quality management program.
Before you invest in quality management software, it’s important to understand the functionality of the solution. I was curious about the must-have functionality of a quality management software and went to our product team to understand the key features used by the world’s top food, hospitality, and retail brands. Our product team has more than 20 years of experience working with quality management software.
In no particular order, here are the four must-have features to look for when considering what quality management software to adopt.
1. Simple Usability
When you need to put a solution in the hands of hundreds of employees with varying degrees of tech-savviness, you need something anyone can use.
The trouble is, while some compliance solutions are smooth and seamless, others are more difficult to use, both in terms of the speed and ease of the workflow experience and the overall reliability.
The best way to learn more about a product’s usability is to schedule a demo to see for yourself how it works and whether it will be easy to implement company-wide.
For usability, you’ll want to make sure the software has:
• Language translation capabilities
• Automated corrective action
• Single sign-on
• Role-based permissions
• Ability to schedule inspections and view group schedules
“One of the things I love about RizePoint is how easy it was for people to adopt. All team members utilize RizePoint, understand the system, and participate in surveys regularly. RizePoint makes continuous improvement easy,” said Jenni Doyle Director of Information & Technical Service for Papa Murphy’s.
2. Detailed Trend Analysis
Forms are a great way to track details like whether franchise employees are following dress codes and observing brand messaging standards, but it’s not always easy to see the bigger picture. When you input audit data into a mobile app instead of a spreadsheet, the data is immediately available for analysis. By analyzing company-wide trends, it’s easy to see whether a certain location has issues with safety, or if an entire region is having trouble keeping menus updated.
Having this information makes it easier to identify which problems are local problems, and which affect a larger area or region and will thus require a bigger initiative to correct.
For trend analysis, you’ll want to make sure the software includes:
• RSS feeds that are easily configured to alert term members of trends
• The ability to slice and dice the data based on different locations, time periods, regions, and districts
3. Real-Time Data Visibility
Trend analysis and real-time visibility are connected, but having both isn’t a given. While some compliance software solutions give you the ability to export the data you collect, reporting is often a frustrating, spreadsheet-heavy process.
If you’re a growing company, it’s critical to make data-driven decisions quickly.
Instead of building manual reports that may never actually be up-to-date, a solution like RizePoint automatically generates dashboards that give decision-makers timely insight into what’s
happening so they can act as quickly as possible.
RizePoint helped Buffalo Wild Wings overcome this exact issue.
“Before RizePoint we had no real data or way to collect data,” said Bob Gremel, Operation Excellence Department for Buffalo Wild Wings. “Now we can see exactly why a location earned a specific score to make our business better. We can see how it affects our guests and how it affects our team members.”
For business intelligence, be sure the solution includes these features:
• Search-driven analytics so you can provide answers to ad-hoc business questions
• Role-based reporting
• Feedback reports for individual evaluation results
4. Industry-Specific Flexibility
Outside of data, it’s important to find compliance software that’s flexible enough to fit your company’s unique needs: hotels need to ensure clean rooms and pool safety; restaurants need to keep food at safe temperatures, and a burger franchise needs to ensure the same customer experience at every location, every time. Whether it’s an audit, evaluation, or checklist, you need a solution that meets the needs of your industry. Some solutions fit some industries better than others, and some are built with powerful options that allow them to fit the specific needs of whatever industry is using it.
For industry flexibility, ask yourselves these questions before purchasing:
• Do we plan to use the software across multiple departments? (Checkers and Rally’s utilizes RizePoint in 9 different departments if you need some inspiration)
• Can we combine multiple audits into one form?
• Will this software be able to store our regulatory documents?
• Can we integrate IOT devices into the platform?
The Quality Management Solution Wrap-Up
Answering these questions will give you and your team a better understanding of the type of solution you need. A robust quality management software solution will add value beyond the quality assurance department and increase brand compliance company-wide.
Once you’ve evaluated the quality management solution in these four areas, it’s time to schedule a demo. That’s the best way to learn more about the software functionality and ensure that it’s a fit for your business goals.
Interested in seeing what RizePoint can do for you? Click here to request a demo!