The key to restarting business operations during COVID-19 is to invest in your food safety culture. You’ll regain customer confidence but also prepare you to weather future crises.
With health and safety on the line, strengthening your food safety culture is the key to successfully reopening or stabilizing your business. Keep reading to learn more about how you can make it a priority in your grocery store, convenience store, or restaurant.
COVID-19 “hibernation” is over — albeit in varying degrees, depending on where you live. Although most retail, restaurant, and hotel chains are eager to reopen, many consumers remain wary. As you work to rebuild your business, it’s important to not only foster a food safety culture, but also share your health and safety protocols with the public.
You need a clear plan for what your new procedures will be, how to communicate these to employees and customers, and how to implement and track everything. The consequences of missing steps could be contributing to virus spread, damage to your brand, and even more lost revenue. But how do you pull together a detailed plan quickly enough to reopen?
Not adequately protecting employees and customers can damage your brand, lead to a lawsuit or insurance premium increases, or ultimately hit revenue hard enough that you go out of business. With stakes this high, you need to feel confident that you have a step-by-step plan to mitigate risk while you get back to business.
Advances in technology have the potential to revolutionize all industries, but especially those dealing with large amounts of data. When managing supplier quality, the benefits are clear: New technologies can simplify, enhance, and streamline organizational processes, resulting in improved business decisions, reduced costs, and minimized risks. As your single source of truth, they also enable you to quickly collect, sort, analyze, and retrieve supplier information — making your job a breeze.
When it comes to supplier quality management (SQM), it’s easy to focus on logistics. After all, the real-world challenges of getting high-quality products to your customers are numerous and immediate, which is why they sometimes overshadow other, more subjective aspects of the job.
One of the key challenges for operations managers is knowing when and how to invest in new technologies. For mid-market companies that need to balance financial and personnel investment against possible business returns, this can be particularly difficult.
Quality Management Software
Protecting your brand is a more fragile process than it used to be, and brand experience is more important than ever. Any poor customer experience that hits the headlines can mean huge losses to your reputation and your bottom line.
In its inception in 1964, Arby’s banked on the idea of being a unique sandwich experience in an oversaturated burger joint market. The Raffel brothers used fast food speed to serve sliced roast beef sandwiches, perfected curly fries, and their own Horsey Sauce to “Inspire Smiles through Delicious Experiences.” Their vision and drive were clear, and the current 3,300 Arby’s franchises worldwide are the proof in the pudding.
Risk management professionals cannot help their organizations succeed without a clear strategy to win, delight, and retain customers. Yet, too many companies remain reactive when it comes to mitigating the risks associated with customer-related experiences.
Supplier Quality Management
In the face of rising consumer demand, the global supply chain continues to grow and evolve as new suppliers and retailers enter the market. Manufacturers may depend on dozens to hundreds of different suppliers, and each material comes with its own set of quality management procedures.