RizePoint Blog

“What is Customer Success”

“What is Customer Success”

By Sam Phillips: November 17th, 2023 As a customer navigating the complex landscape of products and services, you might ask, what is the true value of a Customer Success team? Why does it matter to you? In this article, we will explore how having a dedicated Customer...

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Why I’ll Never Ask Quality Managers to Give Up Spreadsheets to Modernize

Why I’ll Never Ask Quality Managers to Give Up Spreadsheets to Modernize

I realized that even though I use many digital tools to manage my work, I would never give up my comfort zone of spreadsheets. So, it was ridiculous that I would ask quality managers to entirely give up quality management with spreadsheets. Good news: There is a simple way to keep your spreadsheets for quality management and get better and more accurate results.

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5 Concrete Solutions to Modern Quality Management Problems

5 Concrete Solutions to Modern Quality Management Problems

The world for quality management is changing dramatically. Supply chains are more complex, poor customer experiences can go viral in minutes, and COVID-19 has created a number of new potential risks and liabilities. Fortunately, these challenges are solvable. You can elevate quality and safety protocols with a few adjustments to the way you work, and to the tools that help you manage it all.

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The Future of Auditing: How COVID-19 Is Permanently Changing Quality & Risk Assessment

The Future of Auditing: How COVID-19 Is Permanently Changing Quality & Risk Assessment

COVID-19 disrupted everything, but I believe it also revealed opportunities for companies that embrace a new future of auditing. One where evaluations and data come from diverse sources from within and outside your company. One where improvement is incentivized, and quality teams can show exactly what impact they have on product quality, customer satisfaction, and business success.

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Digital Transformation Tips to Improve Your Food Safety Culture

Digital Transformation Tips to Improve Your Food Safety Culture

If you’ve been hesitant to move processes to a digital format, now might be the time as we see the convergence of two important trends — the rising efficiencies of digital audit tools and an increased focus on food safety culture in the wake of COVID-19. Here are some digital transformation tips.

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