RizePoint Blog

Buzzwords such as big data, data analytics, and business intelligence are constantly making headlines. It’s easy for smaller businesses to dismiss them as passing trends that wouldn’t really help the bottom line, but the market for these kinds of tools continues to grow (the big data and analytics market itself is expected to be worth $22.8 billion by 2020), and it’s growing for a reason.

In 1986, the NASA Shuttle Challenger exploded just minutes after take-off, killing all seven astronauts on board. An investigation found the failure of a solid rocket booster O-ring caused the explosion of the shuttle as it was leaving the Earth’s atmosphere. However, a breakdown in quality assurance and quality management was also cited as a factor in the doomed mission.

More than 80% of people surveyed in a 2013 Stratecast study said they used SaaS for work that hadn’t been approved by I.T. The motive of those surveyed was not to be secretive or sneaky; they simply wanted tools to help them be more efficient and productive.

Protecting your brand is a more fragile process than it used to be, and brand experience is more important than ever. Any poor customer experience that hits the headlines can mean huge losses to your reputation and your bottom line.

In its inception in 1964, Arby’s banked on the idea of being a unique sandwich experience in an oversaturated burger joint market. The Raffel brothers used fast food speed to serve sliced roast beef sandwiches, perfected curly fries, and their own Horsey Sauce to “Inspire Smiles through Delicious Experiences.” Their vision and drive were clear, and the current 3,300 Arby’s franchises worldwide are the proof in the pudding.

Sometimes the best way to learn is through others’ experiences. At RizePoint Engage 2018, we embraced this idea and put together a customer panel that detailed how three companies use RizePoint’s system to uniquely benefit and streamline their business.

In February, RizePoint hosted industry leaders in food service, retail, and hospitality to share ideas during a 3-day conference in Las Vegas. The Engage conference boasted informed keynote speakers, educational boot camps, and updates on industry trends with a lot of fun mixed in. Here are our top five highlights from the conference:

Quality and compliance management programs require a variety of tools: pen and paper, excel, checklists, PDFs, emails, fax machines, and more. If your auditing team is still using any of these methods for your quality assurance programs, you are losing money. You can run the exact numbers using our ROI calculator, but it’s safe to say that switching from a manual audit process to a mobile- and cloud-based solution will save your team time, energy, and money, while also improving your quality management program.