How many things are you working on to get ready for reopening? 15? 50? 500? Every business working toward reopening safely and profitably has a mile-long task list, one of the most critical being your COVID-19 response.
You need a clear plan for what your new procedures will be, how to communicate these to employees and customers, and how to implement and track everything. The consequences of missing steps could be contributing to virus spread, damage to your brand, and even more, lost revenue. But how do you pull together a detailed plan quickly enough to reopen?
RizePoint and Savvy Food Safety and other industry leaders to create expert-built Back-to-Business Bundles for several industries that take you step-by-step through the processes and training you need to manage coronavirus. No more guesswork about what should go on your health and safety checklists, interpreting CDC guidelines, how to train employees on new procedures, or whether all locations are working from up-to-date policies.
With this all-in-one package for COVID-19 solutions, you get:
Step-by-step guidance on understanding COVID-19, developing effective mitigation strategies and designing and implementing a plan for your business
Compliant video training material to augment in-person training
Roll-up reporting dashboard to spot areas of noncompliance and proactively mitigate risks and outbreaks
Our Back-to-Business Bundle is designed to help you get moving as quickly as possible with clear, useful direction.
Every business has its own language and nuanced needs. That’s why we partnered with industry experts to make sure these guides take your specific requirements into account. For employees to take these requirements seriously, they need to know it was built with their jobs in mind. We have guides to serve:
Consistency & Clarity
Effective risk mitigation relies on employees doing the right thing, in the right way, every time. If employees didn’t understand the new directives or remember what to do, having the plan is pointless. Using Mobile Auditor, your forms and processes are always up-to-date, accessible, and consistent across each location and the company as a whole.
With training built into these bundles, you aren’t left wondering what message employees received or whether everything was covered. You get strategies for clear communication that improves information retention.
Ease of Use
We do the heavy lifting on COVID-19 solution, so you can focus on the details of your business. Go from confusion to control with implementation in just a few days.
Plus, pre-built forms in a mobile app make sure you know what to focus on. RizePoint has collected and interpreted government recommendations, so there’s no second guessing on whether the information you found is reliable. Forms also come with automatic updates as recommendations evolve.
A proactive response is only possible with visibility. By putting assessments in a mobile app, you have a digital record of actions taken. Reports in a roll-up dashboard let you see where one or more locations may be struggling with compliance so you can address it immediately.
No workplace can be perfect, which is why education and correction is part of the package. Corrective action is built into the forms, so if an issue comes up, it can be fixed immediately. You have records of the effort you are making to develop, implement, and reinforce best practices for COVID-19 mitigation.
You don’t need to be an expert in COVID-19 solutions. That’s what our Back-to-Business Bundle is for. Let us walk you step-by-step through developing and implementing your plan. Then you can get back to doing what you love.
We are all living through unprecedented circumstances. Navigating COVID-19 has affected the whole world, and we all need to work together to keep the virus from causing more harm, sickness, and death.
I am keenly aware that my friends in the food service, hospitality, and retail industries are feeling the crushing effect of increased risk to their employees and customers, reduced business, and even total business closure with no indication when and if they will be able to reopen.
That’s why we here at RizePoint could not sit by without offering to help each of you navigate COVID-19.
If you don’t already know us, RizePoint has been providing quality management tools to safety and quality professionals for over 23 years in the food, retail, and hospitality industries. We take compliance seriously and work hard to develop technology that simplifies the complexity of quality management. And we drive our improvements to our software with our long-standing belief that a proactive approach is the best approach.
Given our years of experience in quality management, perhaps we, better than others, know the health and well-being of your employees and customers remains your highest priority, especially at this critical time. Our industry experience and history of quality management advancements make us all ideal partners to tackle this outbreak with you.
As my team and I have looked at the current situation, we’ve asked ourselves how we can serve the global community and what role we can play in helping business navigate COVID-19 and mitigate damage caused by this outbreak.
The solution was clear: We are giving away the use of our world-class app for mobile audits, forms, and reports related to managing the process and risks around COVID-19. This free use will last for a year, or longer if needed. There are also no limits on a number of locations or number of COVID-19-related audits during this offer.
Fast Casual: Trends, Challenges
& Best Practices for Compliance Managers
It will be many years before the food industry and consumers
forget the story of Chipotle’s E. coli outbreak in 2016.
We know the external story: Chipotle was a pioneer in the fast
casual market, offering fast, fresh, and locally sourced food. The consumer
demand and response were so great that the company grew very quickly — Chipotle
moved into new markets, grew their customer base, and hired new employees by
And then a massive E. coli outbreak across 11 states nearly
toppled the company and all 2,000 locations. They spent at least $50
million in the first quarter of 2016 alone on a massive marketing
campaign to attempt to win customers back and reverse brand damage.
The internal story at Chipotle boils down to one thing: they weren’t prepared. Their operations
grew faster than their internal planning, so they didn’t have internal disaster
recovery plans, customer communication plans, or variability in their supply
If you’re building, refining, or strengthening internal food
safety and risk mitigation strategies, join Walt Murray, a food
safety and risk expert at PinPoint Services, Dean Wiltse, CEO and
RizePoint, for the live webinar: “Fast Casual:
Trends, Challenges & Best Practices for Compliance Managers,” hosted by
Food Safety Tech on March 26, 2020.
In this the live webinar, you’ll
Food Safety Culture should be a priority
strategies for mitigating fresh-prepared food safety risks
practices for c-suite to help mitigate risk and meet customer expectations
at the store level
Webinar — “Fast Casual: Trends,
Challenges & Best Practices for Compliance Managers”
When: March 26, 2020, from 12:00 p.m. to 1:00 p.m. EDT
Tips for Finding the Right Software For Your Company
Quality management software may be designed to help you succeed in your complex job, but the task of choosing the right package for your business can be intimidating. The best choice for you and your company is going to depend on your industry, your business goals, the market, and even your individual team. There’s no one-size-fits-all solution, but don’t let that slow you down. In this article, we’ll give you actionable steps to help you select the very best quality management software vendor for your company.
1. Understand Your Needs
There’s no such thing as “the best quality management software,” only the best quality management software for you — and you can’t know what that is until you understand your specific needs. The first step, then, is to audit your current process and identify any gaps that exist in your quality management systems. Figure out where you need to improve and prioritize these areas.
2. Refer Back to Your Specific Needs, Often
Yes, you read that right: Step two is to refer back to step one. By necessity, quality management software addresses a wide variety of problems, but it’s your specific needs that you have to meet. Don’t get distracted by bells and whistles. Make sure you’re focused on the essentials, remind yourself of the specific gaps you have to fill and look for something that fits your requirements.
3. Consider All Stakeholders
You’re responsible for managing relationships with stakeholders from every level of your organization and beyond. Their happiness (and you do need to keep them happy!) will depend in large part on your ability to provide them with timely information and insight. Keep this in mind when choosing the right quality management software vendor for your business.
4. Ask Around
Quality management is an enormous field—in other words, you’re not alone. Ask your peers, including folks from any professional associations you belong to, about what they use, what problems they’re trying to solve, and whether it does the job well. Next, take your shortlist to vendor review sites. Capterra and G2 offer a treasure trove of information and reviews about quality management software vendors.
5. Request a Demo and Ask Questions
Once you’ve narrowed your search down to a few contenders, dig a bit deeper. Request demos so you can see for yourself how their products work. Ask to see use cases for organizations that are similar to yours. Your job is to advocate for your business, so come prepared and don’t be afraid to steer the conversation to your specific needs. In the complex world of quality management software vendors, the key to finding the best software is simplicity. Keep the important things — namely, the needs of your program and its stakeholders — top of mind at all stages of your search. To streamline your evaluation process, download this self-assessment document that we designed to help you narrow down your options and focus on what matters.
RizePoint offers highly flexible and configurable quality management software that empowers people just like you to collect, organize, and manage data around quality assurance and supplier quality management. Click —> here to learn more today.
How Tracking Supplier Quality Affects Your Bottom Line
As a quality professional, you’ve got a lot on your plate. So, it can be tempting to cut corners, especially if a cost-of-quality (COQ) system isn’t on your company’s list of priorities. It may be a challenge to find the time and managerial support to track and measure supplier quality, but it’s worth the effort. Doing so helps you deliver consistent quality with fewer recalls and reduced warranty costs, all of which affects your bottom line.
What Is Cost of Poor Quality?
Perhaps the easiest way to understand the concept of cost of poor quality (COPQ) is to imagine an organization in which all systems, processes, and products are perfect. In this case, there would be no COPQ.
The cost of poor quality represents just one part of the cost-of-quality methodology; the other part is the cost of good quality (COGQ). To calculate your overall COQ, add these two costs together:
Cost of Good Quality (COGQ) + Cost of Poor Quality (COPQ) = Cost of Quality (COQ)
If algebra isn’t your thing, try this truism: You have to spend money to make money. No matter how you approach your COQ, your company will pay. Your task is to decide whether to invest in COQ programs up front or pay a lot more later for recalls or warranty costs.
The good news is that you have the power to reduce the cost of poor quality, while increasing quality in your supplier programs.
Why Is Tracking Cost of Poor Quality in Supplier Management Important?
In the manufacturing and service industries, studies have shown the cost of poor quality averages anywhere from 15-40% of sales. This can translate into millions of dollars over the course of a year, depending on the size of your business, but it always has a significant impact on your bottom line.
According to experts, reducing COPQ to just 10-15% of sales can transform a marginally successful company into a highly profitable one.
Unfortunately, just one in three organizations track COQ, according to an ASQ study. Even more concerning is the fact that many executives incorrectly believe their company’s COPQ is less than 5%. The reason why is clear: Many don’t understand the benefits of tracking their COQ, which leads them to prioritize investing in other areas.
To maximize your organization’s potential, it’s important to know your COPQ. Understanding this cost will help you accurately evaluate the effectiveness of your quality systems, assess the performance of each vendor, and identify problem areas as well as opportunities for improvement. COPQ is thus an important tool for managing and reducing risk.
How to Assess Your Company’s Cost of Quality
Implementing a COQ system will enable you to measure the impact of quality systems on business performance. Here’s how to get started:
Reframe Your Approach
If managing your suppliers feels like a burden, it’s time to change your approach. (Or it may be time for an attitude adjustment, as your mother might say.) Stop thinking of tracking as a compliance burden, and start thinking of it as an opportunity to improve your supplier quality.
Working collaboratively to create programs relevant to your production standards not only benefits everyone involved but also helps your suppliers be more invested in quality. The result is better, more consistent quality, which keeps your boss, your suppliers, and your customers happy.
Track and Measure Supplier Performance
Tracking performance can seem difficult and overly complex, especially if you’re doing it all manually in spreadsheets. But it’s important to remember that any COPQ tracking is better than none. So, start with what you have.
Maybe you have some historical data on supplier performance. Great! Aggregate the data and start looking for trends. You’re certain to stumble across something that needs your attention. Pay special attention to effective processes with positive results that you could incorporate into your programs.
If you’re starting from scratch, don’t despair. You have the opportunity to set benchmarks for supplier performance, which enable you to set realistic goals for improvements to your quality programs year after year.
Tracking supplier performance has an important benefit: It allows you to move toward conditional management (where you use your time and effort where it’s needed most) and away from continual management (where you monitor every supplier, all the time). By putting a bit of trust in your rock-star vendors, you’ll free up time and money to train and assist those who need it.
Motivate Supplier Accountability
It’s normal to trace a certain amount of quality failure to your suppliers. The best way to manage this and reduce its future impact is to encourage accountability.
One way to do so is through a charge-back program. If you find that, due to your suppliers’ failures, product quality is low and recalls or warranties are high, such a program can hold the appropriate suppliers financially responsible. It also creates an incentive for your suppliers to help you identify and fix the root causes of poor quality.
Create a Closed-Loop System
Inevitably, things fall through the cracks, but you can mitigate human error by creating a closed-loop system. Simple in concept, this involves three easy steps:
Find the root cause. When tracking down a quality issue, it’s best to approach the task collaboratively. This will involve suppliers in a positive way, strengthening your management position.
Create a clear plan and initiate CAPA. When you initiate corrective action, it’s key to have a written process to make expectations crystal clear for suppliers and other stakeholders. Once a problem is fixed, make sure to go back and identify a root cause so the same issues don’t happen repeatedly.
Update your processes. When you’ve identified root causes during your CAPA process, you’ll need to make sure your quality processes and procedures are up to date to reflect your findings. Examples include updating documentation, upgrading the skill set of an employee, training or certifying suppliers, or making physical adjustments for quality and safety at the supplier location.
In a closed-loop system, your processes are documented and clearly communicated, which can help you align on goals and clarify your expectations with your suppliers. Using this system, you’ll find it easier to close gaps and reduce risk or quality issues. Tracking quality improvements might also help your company’s decision makers understand the importance of COQ initiatives and encourage them to spend a little up front to save a lot down the road.
Companies that fail to track and measure supplier quality are missing out on a great deal of useful information — data that can be harnessed to improve your organization’s overall quality and to reduce costly recalls and warranty claims. While implementing a COQ system can be daunting, it’s a worthwhile project that is sure to improve your bottom line.
RizePoint offers highly flexible and configurable quality management software that empowers people just like you collect, organize, and manage data around quality assurance and supplier quality management. Click —> here to learn more today.
How to Optimize New & Existing Quality Initiatives
As a quality professional, you’re responsible for meeting the needs of a sea of internal and external stakeholders while managing the cost, quality, and timely delivery of supplier products. With so many moving parts, your job can get complicated.
But it doesn’t have to be. By taking a proactive approach to supplier quality management, you can build a strategic plan that effectively streamlines your processes. In other words, it simplifies your life.
Planning around known pain points — everything from an overwhelming inbox to unclear business goals and diverging stakeholder expectations — also helps you develop a system that consistently yields better results. That means you walk away with a more efficient and cost-effective quality program with fewer risks, a higher return on investment in supplier relationships, and better quality products for customers at lower costs.
This article explores the objectives of your role, the daily challenges you face, and actionable steps you can take to optimize your quality initiatives.
Build Better, More Collaborative Supplier Relationships
Your company’s success depends to a large degree on your suppliers. After all, they’re important partners without whom you wouldn’t be in business. For this reason, it’s in your interest to foster collaborative and communicative supplier relationships.
As an SQM professional, you likely complain about communication issues, delays in accessing important documents, and/or a weak supply base. But it’s imperative that you also take your supplier’s pain points into account. Shifting priorities, a lack of standard protocol, and poor communication are among their most persistent difficulties. Unfortunately, these issues contribute to operational interruptions, eroded morale, and lost time and money. By addressing these common supplier complaints, you can make significant progress toward your goal of developing a network of trusted suppliers.
To develop stronger supplier relationships, follow these best practices:
Adopt a proactive and strategic management style that favors collaboration for better corrective action and seeks to address the root causes of issues.
Open up lines of communication and train key stakeholders to ensure they’re fully briefed on your organization’s standards.
When it comes to inspections and assessments, include your suppliers in the process of meeting regulatory requirements.
The stronger your supplier relationships, the fewer risks your organization will face and the happier your customers will be.
Standardize Supplier Quality and Performance Metrics
Without clear goals, your suppliers can’t effectively organize their priorities or make informed business decisions. And when they’re left to guesswork, your program is vulnerable to diminishing quality and disappointed stakeholders.
Establishing clear business goals, in contrast, can help you identify appropriate success metrics against which you can measure supplier performance.
Keep in mind that the key to a collaborative approach is transparency. For this reason, it’s important to produce a manual, which can be shared both internally and with your suppliers, that outlines the responsibilities of each party. This document should include information about key performance indicators as well as the structure of your evaluation process, and can be updated as needed.
Access to such information will reduce confusion, empower your suppliers to act as true business partners, and boost the likelihood of meeting your targets.
Measure and Track the Cost of Poor Supplier Quality
Poor supplier quality certainly has a negative impact on your company. But it’s impossible to measure the exact costs if all you have in hand is anecdotal evidence. If you want real insights that help you improve your supplier quality program, you’ll need to adopt a system that returns usable data.
You can’t track changes without a baseline of data, so a good place to start is using the data from your annual or bi-annual audits. Develop supplier scorecards that, at minimum, measure supplier quality, responsiveness, and delivery performance. To stay on top of your team’s status, make sure you have your suppliers’ most recent quality certifications.
By putting a bit of effort into tracking key data points, you can save yourself a huge headache down the road.
Increase Visibility with Quality Management Software
Identifying and tracking supplier quality data is imperative, but that data is only useful if it’s easy to access and gain insights from. Quality management software, designed to solve this problem, provides you with visibility into key supplier metrics and overall program performance.
If you’re like many supplier quality managers, you know that SQM software exists, but — due to digital dread — you’ve yet to adopt it. While your financial and organizational concerns are legitimate, they’re hurting your business. The thing is, data stored in disparate and incompatible places are difficult to locate and nearly impossible to compare. This outdated operating model not only loses you time and money, but also prevents you from gaining valuable insights that help your company grow.
A bit of upfront planning, paired with careful execution, allows you to gain control over your processes — making them more efficient and effective. Similarly, an investment in SQM software streamlines your operations, including your document management, approvals, onboarding, renewals, and audits — saving you time and money, while providing you with the ability to identify opportunities and spot trends in your wider supply chain.
Choosing to be more strategic and less reactive can save you the headaches that come along with outdated systems and manual processes. With a little help from technology, you can develop a strong supply base and optimize your quality program.
Consider and Align All Stakeholders
Every business has a community of stakeholders. Some, like executive leaders, are internal to your organization, while others, like suppliers and customers, reside outside of your walls. All, by definition, have a stake in your company’s success, which is why every stakeholder deserves attention. Your challenge is to clarify who needs what, when.
To accomplish this goal, you’ll first need to identify all stakeholders and strive to understand what success looks like from their perspectives. A customer, for example, might see success as receiving the right product, at the right time, for a competitive price. In contrast, a regulatory body needs reassurance that you’ve met health and safety obligations, and a manager is concerned with maintaining smooth operations. No matter how disparate their perspectives, each must be addressed.
Think about how you can be accountable to each stakeholder, including how you’ll report back to them. Plan to meet their requirements but make sure they align with your business objectives and program priorities. Managing stakeholders can be confusing, but advance planning and prioritization can make the task easier.
Supplier quality managers have a difficult job. To be successful, you must address the competing needs of stakeholders, while tracking a sea of quality data. Quality management software can help accomplish these goals, but it’s equally important to adopt a proactive and collaborative approach to managing — and systematically improving — your quality program. If you keep these principles in mind will be a step ahead in tackling the complex challenges of this field.
RizePoint offers a supplier quality management solution that helps you mitigate legal risks and better control quality and compliance, so you can spend more time building strategic programs. It’s an easy-to-use, streamlined solution at a price you can afford. Click >> here to learn more today.