It’s hard to overstate the impact of COVID-19. Seemingly overnight, businesses across industries have had to adapt to fluctuating work practices, diminishing sales, and volatile markets. The truth is, “business as usual” no longer exists. Like it or not, now is the time to adjust to our new normal. And finding effective COVID-19 solutions is the first step.
Your job is more crucial to the success of your company than ever before. In the coming months, you’ll likely be expected to implement new safety protocols and foster an intensified safety culture. Quality management software (QMS) can help you make that happen.
Below, you’ll find three key benefits of leveraging QMS to manage your quality program, during the pandemic and beyond.
Benefit #1: Build a Consistent Safety Culture
Quality management doesn’t take place in a vacuum. To effectively do your job, you need to manage stakeholders both inside and outside of your company’s walls. Without their buy-in, you’re unlikely to make progress.
Stakeholders are equally important when fostering a safety culture. But without the right tools, it’s painstaking work. From establishing new protocols to delivering consistent messaging, you’re stuck doing everything manually, which eats up your time.
Quality management software (QMS) makes it simple to roll out new policies and guidelines across your company and all store locations, ensuring no stakeholders are missed. Plus, centralized documentation that’s readily available to your suppliers helps extend your safety culture outside your walls. It also ensures your messaging is consistent from stakeholder to stakeholder, which strengthens your safety culture.
Benefit #2: Put Customer Health & Safety First
Every industry is affected by COVID-19, but those that rely on in-person contact with their customers are especially vulnerable. If you work for a restaurant or hotel, for example, you’ll need to increase your sanitation efforts and demonstrate your commitment to customer safety to rebuild their confidence.
Quality management software (QMS) can help you organize and build a quality management system that ensures customer health and safety. It allows you to prepare for new standards in quality, safety, and compliance, and seamlessly communicate changing protocols across multiple stakeholders and locations. Informed and empowered employees go a long way toward boosting customer confidence.
Benefit #3: Assess, Monitor & Report on Quality
Our new reality is sure to bring an uptick in assessments, inspections, and audits. Combined with your existing workload, this will make it impossible to use spreadsheets to manually track quality concerns.
Quality management software (QMS) can help you succeed. Not only can you monitor quality through centralized, standardized, and easy-to-run reports, but you can conduct remote audits across every location of your business. Plus, you can gain access to useful tools like COVID-19 audit checklists built by industry experts.
Looking for a COVID-19 solution for your business? Get free safety and sanitation audit checklists and gain access to auditing software with RizePoint’s Free Solution. If you like what you see, sign up. You’ll be up and running within a week.
Building and protecting brand equity is essential to your business in order to grow your bottom line and keep a competitive edge in your market. In light of that, it’s important to understand what brand equity is and how you can build and protect it with your quality assurance, corporate social responsibility, and supplier quality management programs.
What Exactly Is Positive Brand Equity?
People often are under the impression that equity equals reputation — and it does, but that’s only part of the package. Brand equity as reputation is about consistency with quality and safety, and it can be broken down into four stages in the customer journey: experience, recognition, preference, and loyalty. Let’s take a closer look.
Brand Experience: First, as customers become familiar with your product or services, they will begin to form expectations around your brand name.
Brand Recognition: As your company becomes increasingly known and recognized by consumers, your brand will be at the front of their minds as they use it more if they are repeatedly satisfied with the quality of your brand.
Brand Preference: If your product or services remain consistently reliable, consumers will begin to prefer your product and seek it out — this means your base of repeat customers increases.
Brand Loyalty: Finally, customers developed a trust and attachment to your brand’s products or services, and they will go out of their way to purchase it.
This journey is the “golden ticket” to increasing your customer base and thus your bottom line, and using RizePoint’s quality management system to manage your quality programs can help you protect your brand equity.
The Benefits of Improving Brand Equity with RizePoint
Brand equity is a crucial component to creating a solid customer base, but it’s also important to strengthening, protecting, and building that same base. Using RizePoint’s quality management software to maintain brand equity through your quality programs makes it easier to scale up your efforts during business growth. And ultimately, the ability to maintain consistent products or services during growth means only good things for your reputation and your bottom line.
RizePoint’s quality management software includes built-in functionality that helps you build and maintain quality programs so you can protect your brand equity. We empower quality leaders like you to quickly collect and analyze meaningful data so you can spot trends and drive improvement. Here are some a few key functionalities that will help you gather data better so you can see issues earlier and act faster before those issues become problems:
Gather Better Quality-Related Data
Mobile audits, audits, inspections, and evaluations
Instant leave-behind reports
Outside data integration
See More Insights and Gain Visibility
Permissions-based report access
Act Faster and Be Proactive
Expiration and due date alerts
Automated noncompliance alerts
In-system approvals and signoffs
To learn more about protecting your brand equity using your quality assurance, supplier quality management, and corporate social responsibility programs, request a free demo today at RizePoint.com.
How to Make Sense of Your Data with Quality Management Software
Data, data, data is the mantra of modern business. From operational data to customer feedback, companies are collecting all the information they can to glean insights to improve their businesses and the bottom line.
As someone who manages quality programs, you need to gather and analyze a lot of data to ensure compliance of brand and regulatory standards. You may still be using manual methods or working toward completely digitizing all your data collection methods. Either way, you still have incredible amounts of raw data that you need to organize and analyze to find meaningful insights.
It’s clear that data is important to driving business improvements, but collecting data just because you know you need to collect data can leave you drowning in too much of a good thing. The key is gathering and analyzing data that’s important to your unique KPIs and other business needs. That’s where the right quality management software platform comes in — to help you gather better data, see more insights with built-in analytics, and act quickly and appropriately with the results.
Automating Data Collection
In the past, manual data collection was enough for most businesses. But modern business practices need to move at the speed of technological advances in order to mitigate risk and keep a competitive edge. Data collection with pen, paper, and spreadsheets can no longer keep up with the amount of information required to run comprehensive quality programs.
Fortunately, tools that help digitize and automate data collection already exist. Quality management software (QMS) is a tool that can speed up data collection during audits and inspections. One of the major advantages of a comprehensive QMS is that it creates a single source of truth for all your quality-related data. Additionally, in manufacturing, processing, and distribution, your internet of things (IoT) — including smart scanners, scales, digital thermometers, programmable logic controllers (PLCs), and more — can be connected to many QMSs and, by extension, your single source of truth. This automation of data collection not only saves a large amount of time; it also offers real-time visibility into your programs so you can proactively mitigate risk.
That’s tempting enough for many quality leaders to switch to a QMS. However, there are software solutions that go way beyond data collection.
Turning Data into Meaningful Insights
While collecting as much data as possible might sound appealing in the abstract, it’s not always helpful unless you have a process or system to help you organize and analyze the data you collect. If you’re collecting thousands to millions of data points every day, it’s an arduous task to manually compile results and build the different reports necessary for all the stakeholders in your company — from the floor managers to the CEO.
This is where a robust QMS with built-in analytics and reporting tools can make a huge difference to your quality programs and processes. These types of tools are must-haves in a QMS to help you compile meaningful business intelligence and gain real-time visibility into your quality programs. The right QMS for your business may also include dashboards and configurable pinboards that help you see your data in new and helpful ways. Looking at your data in different ways via filters and pinboards can help you spot trends and proactively make decisions that are specific to your unique KPIs and risk mitigation efforts.
Using Business Intelligence to Improve Business Operations and Total Quality Management
Companies are only as good as the people at the top. If corporate leaders aren’t on the same page when it comes to overseeing and directing the company’s operations, productivity, and product quality, the company’s performance is bound to suffer as a result. Different departments may not be working towards the same goals, which makes achieving total quality management all the more difficult.
Unifying leadership will streamline the company’s efforts to achieve success in the marketplace, which in turn will empower departments to work in tandem to achieve your business goals. Breaking down these team silos and creating unified vision will help your company satisfy the needs of the consumers and improve product quality and performance.
It All Starts at the Top
Success doesn’t happen in a vacuum. Corporate leaders need to chart a specific course for their operations if they hope to find success in the marketplace. If employees and departments are working towards different goals, the company will struggle to implement a successful business strategy. Some departments may even step on each other’s toes as they focus their efforts in different directions.
Employees look to their managers and department heads for guidance and direction. If leaders lack a common sense of purpose, their employees won’t be able to put their time to good use. Some employees may focus on tasks that fail to move the company in the right direction, while others may overlook certain factors that can impede the company’s performance.
How Corporate Leadership Impacts Quality Management
Total quality management is about meeting the needs of the customer and ensuring brand and regulatory compliance. Supply quality managers can’t do their job if they don’t have the support and direction of corporate leaders. Quality Managers (QMs) depend on corporate leadership when it comes to meeting the needs of consumers and making sure the company’s products are the best they can be. If quality managers are unclear in terms of what “quality” means to the company, they won’t be able to ensure the company’s products or services are meeting a certain standard.
Corporate leaders need to have a firm understanding of the needs and expectations of their customers and the inner workings of the company’s operations if they want to create a successful business strategy. But establishing these goals can be difficult if leaders lack access to information about their past and current operations. This is where business intelligence comes into play. Business intelligence tools audit every aspect of the company’s operations, including historical, current, and predictive performance.
With the right business analytics tools, corporate leaders and managers can quickly create an overview of their operations, so they can identify which aspects of the company are successful and which ones need improvement. Having access to this data will help corporate leaders create and implement a successful business strategy.
As an example, let’s look at how to use data in your supplier quality management (SQM) programs. First, you need to ensure you have a process that allows you to gather the right quality and quantity of data. In our modern economy, this most certainly means investing in tech that helps collect and analyze data in meaningful ways. With this type of business intelligence tool, you increase visibility into your processes, which means you can proactively drive improvement. In the case of SQM, you and your managers will be able to identify successes and failures with the company’s suppliers and products. You can quickly identify and correct issues, then improve your process. Alternatively, you can identify what’s working and push those solutions.
Unifying corporate leadership can be a challenge without business intelligence. Choosing and implementing a successful business strategy means having access to the right statistical data and product performance information. If you’re ready to learn more about a tech-driven business intelligence tool that can help you spot trends and improve results, visit RizePoint.com.
Correcting and Preventing Noncompliance Issues with Quality Data
As the backbone of any quality program, collecting quality data is the only way to make sense of the integrity of your company’s products. The quality of your products can vary at any given moment due to errors in the manufacturing process. That’s why it’s important to collect as much quality data as possible to correct and prevent these issues from happening in the future.
What Is Quality Data?
Without some context, you might think the term “quality data” refers to data from high-quality sources like prestigious news outlets and unbiased nonprofit institutions. But when it comes to quality management, the term “quality data” refers to information about your company’s quality management system. This may include:
Reported noncompliance issues
Federal, state, or city compliance requirements
Supplier certification records and other information
Product inspection and audit data
Customer complaints and product performance issues
Simply put, quality data refers to any information relating to the quality of your company’s products or services (which we’ll refer to as simply “products” throughout the article). This data should give you an overview of how well your company’s products compare to brand and regulatory standards.
How Does Quality Data Relate to CAPA?
If your quality data shows that some of your company’s products do not comply with brand and regulatory standards, you need to have a CAPA (corrective and preventive action) plan in place in order to resolve the issue. CAPA plans should be designed to do several things, including:
Reporting the noncompliance issue in question
Identifying the root cause of the noncompliance issue
Establishing a corrective plan to prevent the issue from happening in the future
Documenting that the problem has been resolved
As you can see, quality data is necessary when it comes to correcting and preventing quality compliance issues. You can’t resolve issues with your company’s products unless you’re collecting data on the quality of these products.
Quality data helps you establish a robust CAPA plan, so you can stop defective or subpar products from entering the market and maintain your brand’s reputation over time. If noncompliance issues occur, you can get to the root of the problem, find out what went wrong, and figure out how to prevent these kinds of incidents from happening in the future.
Streamlining CAPA with Quality Management Software
Quality data refers to a large network of information, with data coming from multiple sources at the same time. In order to make sense of this information and put a CAPA plan into place, you need to store all your quality data in the same location. This makes it easy to analyze the data and look for potential noncompliance issues.
A robust quality management software (QMS) allows you to do just that. You can collect real-time quality data from different departments, including all stages of the manufacturing process, while using a single interface to quickly make sense of the results. This type of software, you can pull information from your entire quality program, including product inspection reports, regulatory audits, your internet of things (IoT) devices, supplier information, and any other document you might need to upload. With the right QMS, can also analyze all your quality data using the same interface and then use the results to build a robust CAPA plan and improve results.
When you use RizePoint’s QMS, you can also visualize the data using a range of customizable dashboards and graphs, helping you communicate your findings to the rest of your team, executives, and other stakeholders. This makes it easier to spot quality trends, tell an effective story regarding the quality of your company’s products, and take necessary action to improve trends. Ultimately, RizePoint also saves you time, so you can spend more time working to mitigate risks and drive improvement.
Take control of your company’s quality data and schedule a free demo from RizePoint today.
How Digital Quality Management Solutions Can Improve Data Management
As a quality manager, it’s your job to track and monitor your company’s quality programs. You need to pass this information along to executives and other stakeholders within the company. If you’re still using spreadsheets to monitor and share information about your company’s quality programs, you may be missing out on a big opportunity. Quality managers who use manual data tracking typically spend a third of their time generating one-off reports, but there’s a better way to manage and share quality program information. Quality management software (QMS) can help you save time when monitoring, sharing, and analyzing this crucial data.
Why Spreadsheets Are Inefficient
Difficult to Aggregate Data
Collecting data about your company’s quality programs can be a challenge when you’re using spreadsheets. You or one of your team members must manually enter information into the spreadsheet, a process that’s both time-consuming and prone to errors. Additionally, it’s likely that you have to gather data from multiple sources to create a single source of truth. When you’re manually entering this information into a spreadsheet, it’s easy for things to get lost in the shuffle.
When you’re working with spreadsheets, passing meaningful information along to business executives and shareholders can be a tiresome chore. You’ll need to manually generate your quality management reports and send them out to specific individuals. Additionally, these reports may not give stakeholders insights into what’s happening at the company.
Spreadsheets don’t fill themselves with data; you need to manually enter information into the document, generate a report, and pass your findings along to your colleagues. With manual data tracking and reporting, your time is spent in a continually aggregating data without much time left to drive improvement within your quality programs.
At the end of the day, spreadsheets let you view the data, but they don’t analyze your findings. You have to parse through the data manually to find the insights you need to manage your quality programs. You and your stakeholders will have a hard time understanding what’s happening at the company and driving improvement.
How Digital QMS Tools Improve Efficiency
Easier Data Aggregation
With a robust QMS, you can pull information from multiple sources, organizing this data into a single source of truth. Additionally, you can quickly integrate existing reports into the system, connect to smart devices, and gather information from outside sources using open APIs. You’ll save time, so you can focus your energy on making informed decisions.
Digital quality management tools make it easy to share and customize individual reports with automatic delivery of regular reports and permissions-based access settings for specific users. The right QMS can store all your data in the cloud, so every stakeholder can access this information they need with ease. Stakeholders and executives can also monitor data in real time with custom dashboards and pinboards.
Better CAPA Results
Quality management is of utmost importance when it comes to food safety, retail, and hospitality management. You’ll need to act fast when you notice a potential issue with one of your company’s products. Digital QMS tools analyze the data for you, pinpointing specific noncompliance issues, so you can take corrective action immediately.
Making sense of all the data you’re collecting can be challenging unless you have a program that can analyze these findings for you. Some QMS platforms now feature machine learning and AI software that help you use historical data to predict future outcomes. This helps you spot these issues in the future, so you can prevent product noncompliance issues before they reach the market.
Save time and increase visibility by switching to a time-tested QMS like RizePoint. Learn more about the benefits of these tools and schedule a free demo with RizePoint today.