How Papa Murphy’s Saved 2 Hours per Audit over 1.5k Locations

by | Jun 14, 2018

Audit Assessments

Audits, assessments, evaluations, surveys, and inspections: no matter what you call them, they are necessary for your multi-location or franchised food service business. You need to track everything from food safety compliance to brand compliance to customer experience. It’s a huge undertaking to gather and interpret data in meaningful ways across dozens to thousands of locations.

Papa Murphy’s, the take-n-bake pizza giant, knew that pain. Before 2012, the company was conducting audits and surveys across all 1,500 of their locations with pen, paper, and spreadsheets. With this manual method, each survey took eight hours and over two days to complete. It was a long and operationally expensive process that produced inconsistent and error-prone reports several weeks after an audit.

To solve these problems, Papa Murphy’s used their existing audit and reporting processes within RizePoint’s audit and quality management software. This move allowed them to gather and store audit data digitally, shaving two hours off each survey and eliminating all overnight stays for the auditors. Additionally, results and reporting became immediately available to the home office and the store owners after each survey, which led to more benefits for the company:

  • Faster identification of trends at a system level, division level, and city level
  • Faster pivots in necessary operational changes for store owners, market coaches, and home office
  • Better quality and brand alignment over 1,500 locations
  • Easier quality and brand alignment during onboarding for new storeowners.

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